Privacy Policy
Your privacy matters to us. This comprehensive policy explains how Manoptex collects, uses, protects, and respects your personal information when you interact with our beauty platform and fashion trend services.
Information We Collect
At Manoptex, we collect various types of information to provide you with exceptional beauty and fashion trend services. Understanding what information we gather helps you make informed decisions about sharing your personal data with us.
Personal Information
This includes your name, email address, phone number, postal address, and any other identifying information you provide when creating an account, making purchases, or contacting our support team.
Beauty Preferences
We collect information about your beauty preferences, skin type, product interests, fashion style preferences, and trend following patterns to personalize your experience on our platform.
Usage Data
We automatically collect information about how you use our website, including pages visited, time spent on different sections, click patterns, and interaction with our beauty content and fashion trends.
Device Information
Technical information about your device, browser type, operating system, IP address, and mobile device identifiers to ensure our platform works properly across different devices and platforms.
How We Collect Information
- Direct Collection: Information you voluntarily provide through account registration, contact forms, surveys, newsletter subscriptions, and customer service interactions
- Automatic Collection: Data gathered through cookies, web beacons, and similar technologies as you browse and interact with our beauty platform
- Third-Party Sources: Information from social media platforms when you connect your accounts, and from trusted partners who help us provide better services
- Customer Feedback: Reviews, testimonials, and feedback you provide about our beauty products, fashion trends, or services
How We Use Your Information
Your information helps us deliver personalized beauty experiences and stay ahead of fashion trends. We use your data responsibly to enhance your journey with Manoptex while respecting your privacy preferences.
Primary Uses
- Service Delivery: Processing orders, managing your account, delivering beauty products, and providing customer support for our fashion trend platform
- Personalization: Customizing beauty recommendations, suggesting fashion trends that match your style, and creating personalized content experiences
- Communication: Sending order updates, beauty tips, fashion trend alerts, newsletters, and responding to your inquiries and requests
- Platform Improvement: Analyzing usage patterns to enhance our website functionality, develop new beauty features, and improve user experience
- Marketing: Sharing relevant beauty promotions, new fashion trend updates, and special offers based on your interests and preferences
Analytics and Research
We analyze aggregated and anonymized data to understand beauty industry trends, customer preferences, and platform performance. This research helps us stay competitive in the Malaysian beauty market and develop better services for our community.
Your Privacy Rights
Access Your Data
You have the right to request copies of all personal information we hold about you. We'll provide this information in a clear, accessible format within 30 days of your request.
Correct Information
If you believe any information we hold about you is inaccurate or incomplete, you can request corrections. We'll update your information promptly and notify relevant third parties if necessary.
Delete Your Data
You can request deletion of your personal information, subject to certain legal and business requirements. We'll permanently remove your data from our active systems while retaining necessary records for legal compliance.
Control Processing
You have the right to object to certain types of data processing, restrict how we use your information, and withdraw consent for marketing communications at any time.
Data Security & Protection
Protecting your personal information is our top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard SSL/TLS protocols and AES-256 encryption
- Access Controls: Strict authentication procedures and role-based access controls ensure only authorized personnel can access your information
- Regular Monitoring: Continuous monitoring of our systems for suspicious activities, with automated alerts and response procedures in place
- Secure Infrastructure: Our servers are hosted in secure data centers with physical security measures, backup power systems, and environmental controls
Organizational Measures
Our team receives regular privacy training, and we maintain strict data handling procedures. We conduct regular security audits and work with cybersecurity experts to ensure our protection measures remain effective against evolving threats.
Data Sharing & Third Parties
We carefully select our partners and never sell your personal information. Any data sharing is done with your consent and strict contractual obligations to protect your privacy.
Authorized Sharing
- Service Providers: Trusted partners who help us deliver services, such as payment processors, shipping companies, and email service providers
- Business Partners: Beauty brands and fashion companies we work with, only when you've specifically consented to receive their communications
- Legal Requirements: Government authorities or legal entities when required by law, court orders, or to protect our legal rights and user safety
- Business Transfers: In the event of a merger, acquisition, or business sale, your information may be transferred to the new entity under the same privacy protections
International Transfers
As we operate in the Malaysian market but may use international service providers, your data might be transferred outside Malaysia. We ensure all international transfers comply with applicable privacy laws and include appropriate safeguards.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content. You have control over how these technologies are used.
Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality, security, and your ability to navigate our platform and use its features
- Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous information about pages visited and errors encountered
- Functionality Cookies: Remember your preferences and settings to provide a more personalized experience on future visits
- Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns across different platforms
You can manage cookie preferences through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality and your user experience.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes.
Retention Periods
- Account Information: Retained for the duration of your active account plus seven years after account closure for legal and business purposes
- Transaction Records: Kept for seven years to comply with Malaysian tax and business regulations
- Marketing Data: Retained until you opt out of marketing communications, plus up to two years for suppression list purposes
- Website Analytics: Anonymous usage data retained for up to 26 months to analyze trends and improve our platform
When we no longer need your information, we securely delete or anonymize it according to industry best practices and legal requirements.
Children's Privacy
Manoptex is committed to protecting children's privacy. Our platform is designed for users aged 18 and older. We do not knowingly collect personal information from children under 18 without proper parental consent.
If we discover that we have inadvertently collected information from a child under 18, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided us with personal information should contact us immediately.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes through email or prominent notices on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the revised terms.
Questions About Your Privacy?
We're here to help you understand how we protect your personal information. Our privacy team is ready to address your concerns and assist with any requests regarding your data.
This Privacy Policy is effective as of January 15, 2025, and was last updated on January 15, 2025.